FAQs

 

FAQs

How do we pay by cheque or direct depsoit?
Please send cheque made payable to Vet Products Direct Pty Ltd along with your name and the order number to PO BOx 500, Virginia BC., Queensland, Australia. 4014. Direct Deposit may be made to:
Account: Vet Products Direct Pty Ltd
ANZ
Account BSB: 014672
Account Number: 208896109
You MUST submit the order number with your payment please.

What currency am I shopping in?
This is a multicurrency site, please select your preferred currency from dropdown selector at the top of the site before you begin to browse.

Shipping Charges?
Your shipping charge will be clearly displayed on the checkout page. At any time you can follow this link to see freight charges on your order. At checkout, there will be a drop down list of freight charges that apply to your order. IT IS UP TO YOU, THE SHOPPER, TO CHOOSE THE CORRECT OPTION BASED ON THE GOODS YOU HAVE SELECTED. Vet Products Direct Pty Ltd reserves the right to alter this freight charge to the correct one if you choose incorrectly. If you choose any vaccine, a refrigeration charge is added to the order. There will always be a correct freight figure available in the drop down box, please look at the options and choose correctly. The weight of an order is always displayed at the bottom of the shopping cart.

How do I cancel an order?
To cancel an order, you must contact our customer service team either by email or  telephone and they will give you further information.

Payment Options
There are various payment options available at thecheckout such as Credit Card and Paypal. Select the option most suitable to you in the "Payment Method" area while creating an order. For example if you wish to pay by Paypal, select this option to create the order. You can send us the payment to our address.  If you need any further assistance, please contact our Customer Service Department.

Customs and Duties?
It is your responsibility to ensure that your use of this website and the purchase of any products from us complies with the law where you are. We make no representation or warranty in this regard. All local taxes, customs duties and other government fees and charges imposed on any products you purchase or on your purchase are your responsibility.